Call Center Facility Management Philippines

The call center industry in the Philippines has taken off unlike any other. What used to be a hidden secret for a select number of multinational companies that discovered the country as an ideal hub for the outsourcing of their CRM and telemarketing requirements has become the world’s second largest and leading call center destination. In consideration of the aforementioned, it is therefore not surprising that the business of call center facility management has also started to blossom. Today, one call center facility management company in the Philippines clearly dominates and leads the way. Backed by the country’s largest and leading call center infrastructure provider the company has grown from an small “start-up” with only a very few facilities and seats  to a medium sized player that manages close to 3,000 seats.  Today, companies can take advantage of the call center facility management companies in the Philippines that offer state-of-the arts, fully redundant and secure sites in AAA grade buildings across the country. The call center facility management business in the Philippines is expected to grow to 30,000 seats by the end of  the years 2012. According to PITON-Global, the Philippine’s leading BPO outsourcing consulting firm, it is expected that the country’s leading call center facility management provider will continue to strengthen and expand its market leadership position and to capture a market share of at least 70-80%.  “Companies of all sizes will appreciate and take advantage of the fact that no heavy cash layout is required for starting a call center or BPO facilty by utilizing the services of call center facility management companies in the Philippines”, stated Ralf Ellspermann, CEO of PITON-Global.